Privacy Policy

ThriveLife Marketing Pte. Ltd. ("ThriveLife", "we", "us", or "our") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 of Singapore ("PDPA") and other applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you visit thrivelife.life, contact us, or engage our marketing services.

1. Data Controller

The data controller responsible for your personal data is:

• ThriveLife Marketing Pte. Ltd.
• UEN: 202795836K
• Address: 1 HarbourFront Avenue, #14-07 Keppel Bay Tower, Singapore 098632
• Email: [email protected]
• Phone: +65 6903 7241

For privacy-related enquiries or to exercise your data protection rights, contact us at [email protected] with the subject line "Privacy Enquiry".

2. Personal Data We Collect

We may collect the following categories of personal data depending on how you interact with us:

2.1 Information you provide directly

• Contact form data: Name, email address, company name, enquiry type, and message content submitted through our contact form.
• Communication data: Information contained in emails, phone calls, or meeting notes when you correspond with us.
• Client engagement data: If you become a client, we may collect billing information, project briefs, brand assets, account credentials (for ad platforms and analytics), and other data necessary to deliver our services.
• Consent records: Records of PDPA consent provided via our contact form or other channels.

2.2 Information collected automatically

• Website usage data: IP address, browser type and version, operating system, referring URL, pages visited, time and date of visits, and time spent on pages.
• Cookie data: Information stored via cookies and similar technologies as described in our Cookie Policy.
• Device data: Device identifiers, screen resolution, and language preferences.

2.3 Information from third parties

• Referral information from business partners or existing clients who introduce you to us.
• Publicly available business information from corporate registries or professional networks.
• Analytics data from third-party services such as Google Analytics, subject to your cookie preferences.

3. Purposes of Collection and Use

We collect and use personal data for the following purposes:

• To respond to enquiries submitted through our website or email.
• To schedule and conduct growth reviews and client meetings.
• To deliver marketing services under client agreements, including campaign management, reporting, and optimisation.
• To send service-related communications, including reports, invoices, and account updates.
• To improve our website, services, and user experience through analytics and feedback.
• To comply with legal obligations, including record-keeping and regulatory requirements in Singapore.
• To protect our legitimate business interests, including fraud prevention and dispute resolution.
• To send marketing communications about our services, where you have provided consent or where permitted by applicable law.

We will not use your personal data for purposes incompatible with those described above without notifying you and, where required, obtaining your consent.

4. Legal Basis for Processing

Under the PDPA, we rely on the following bases for processing personal data:

• Consent: Where you have given clear consent, such as ticking the PDPA consent checkbox on our contact form or accepting analytics cookies.
• Contractual necessity: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our website or preventing fraud, provided these interests are not overridden by your rights.
• Legal obligation: Where processing is required to comply with applicable laws and regulations.

5. Disclosure of Personal Data

We do not sell your personal data. We may disclose personal data to the following categories of recipients:

• Service providers: Third parties who assist us in operating our website, delivering services, or processing payments, including hosting providers, email services, analytics platforms, and advertising technology partners. These providers are contractually bound to protect your data and use it only for specified purposes.
• Professional advisers: Lawyers, accountants, and auditors where necessary for our business operations.
• Regulatory authorities: Government bodies or law enforcement agencies where required by law or to protect our legal rights.
• Business transfers: In connection with a merger, acquisition, or sale of assets, where personal data may be transferred as part of the transaction subject to equivalent protection.

Where personal data is transferred outside Singapore, we ensure appropriate safeguards are in place as required by the PDPA, including contractual clauses or transfers to jurisdictions with comparable data protection standards.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Enquiry data: Retained for up to 24 months from last contact unless a client relationship is established.
• Client data: Retained for the duration of the engagement and up to 7 years thereafter for legal, tax, and accounting purposes.
• Website analytics: Aggregated and anonymised data may be retained indefinitely; identifiable data is retained per our analytics provider's settings, typically 14–26 months.
• Cookie consent records: Stored for 6 months, after which consent is requested again.

When personal data is no longer required, we securely delete or anonymise it.

7. Your Rights Under the PDPA

Subject to exceptions under the PDPA, you have the following rights:

• Access: Request access to personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Withdrawal of consent: Withdraw consent for processing where consent is the legal basis, without affecting the lawfulness of prior processing.
• Data portability: Request a copy of your data in a structured, commonly used format where technically feasible.

To exercise these rights, email [email protected] with sufficient information to verify your identity. We will respond within 30 days. If we cannot fulfil your request, we will explain why.

You may also lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore if you believe your data protection rights have been violated.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols.
• Access controls limiting personal data access to authorised personnel.
• Regular review of security practices and vendor compliance.
• Secure disposal of data when no longer required.

While we take reasonable steps to protect your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

9. Children's Privacy

Our website and services are directed at businesses and professionals. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that we have collected data from a minor, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites, including advertising platforms and social media. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised. Material changes will be communicated via a notice on our website. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Do Not Call Registry

Where applicable, we comply fully with the Do Not Call (DNC) provisions under the PDPA. If you have registered your Singapore telephone number with the DNC Registry, we will not send marketing messages to that number unless you have provided clear and unambiguous consent for us to do so, or unless an applicable exception applies under the PDPA.

To withdraw marketing consent or update your communication preferences, email [email protected] with your registered telephone number or email address and the word "Unsubscribe" in the subject line. We will process your request within 10 business days and confirm once completed.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices, contact:

ThriveLife Marketing Pte. Ltd.
1 HarbourFront Avenue, #14-07 Keppel Bay Tower, Singapore 098632
Email: [email protected]
Phone: +65 6903 7241